Field Service Technician

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician
, you will assist with on‑site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face‑to‑face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.

This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to):
Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non‑regulated CPE.

Schedule:

Monday‑Friday: 8:00 AM‑5:00 PM

This position will travel 50% of the time in 2‑week increments (2 weeks home, 2 weeks away).

Due to in‑field support and on‑call requirements, the individual selected for this position will be required to reside within a 60‑minute driving distance from the Anderson, CA warehouse located at: 18025 Olinda Road, Anderson, CA.

This position can be hired at either a Field Service Technician (requisition ‑29456) or Field Service Technician‑Network (requisition ‑29457) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

This position is eligible for a $2,000 sign‑on bonus! (Payout terms apply)

• Assists with and performs on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs.
  
  Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
• Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on project teams. Maintains work equipment and company vehicle. Stocks vehicle and notifies appropriate person when supplies and materials are low.
• Promotes safety and accident prevention as day‑to‑day part of the normal job functions and attends safety meetings as required. Follows safety policies and procedures, applies safety training and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance & adherence to TDS Vehicle Safety Policy.
• Maintains inventory…