Field Service Technician - Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician‑Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases, including Key Systems, PBX, Centrex Systems, and other business systems. You will perform work associated with splicing and maintaining outside plant facilities and equipment, installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable.

Schedule:

Monday‑Friday: 8:00 AM‑5:00 PM

This position will travel 50% of the time in 2‑week increments (2 weeks home, 2 weeks away).

Due to in‑field support and on‑call requirements, the individual selected for this position must reside within a 60‑minute driving distance from the Anderson, CA warehouse located at 18025 Olinda Road, Anderson, CA.

This position can be hired at either a Field Service Technician (requisition ‑29456) or Field Service Technician‑Network (requisition ‑29457) level, depending on the skills and qualifications of the candidate.

This position is eligible for a $2,000 sign‑on bonus! (Payout terms apply)

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and/or customer cable.
  
  Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies, and marks company underground and buried facilities to prevent damage. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Provides high‑level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service and proactively educates and sells TDS products and services to customers.
• Performs project management of system installations and related functions as requested by supervisor.
• Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on project teams. Maintains work equipment and company vehicle. Stocks vehicle and notifies appropriate person when supplies and materials are low.
• Promotes safety and accident prevention as a day‑to‑day part of normal job functions and attends safety meetings as required. Follows safety policies and procedures, applies safety training, and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance & adherence to TDS Vehicle Safety Policy.
• Maintains inventory including purchasing, receiving, stocking, and tracking regulated and non‑regulated equipment and materials. Provides equipment maintenance, operating instructions, and diagnostics as needed.
• Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification. Utilizes staking sheets and cut sheets. Assigns facilities and updates system records and maps.

• 1+ year basic technical telecommunications experience—OR—current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch…