Field Service Technician

Field Service Technician

Location:

Anderson, California (US-CA-Anderson)

Requisition :

Pay Range: $22.62 per hour – $33.94 per hour

Sign‑on Bonus: $2,000 (payout terms apply)

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Travel requirement:
Approximately 50% of the time in 2‑week increments (2 weeks home, 2 weeks away)

Must reside within a 60‑minute driving distance of the Anderson, CA warehouse located at 18025 Olinda Road, Anderson, CA

• Assist with and perform on‑site installation, troubleshooting, testing, splicing, repairing, and maintenance of telephone equipment, network equipment, customer premise equipment, Video/CATV/DBS, fiber and copper facilities, and other TDS products for new and existing customers.
• Identify the location of defective cable using various test equipment and repair buried, aerial, underground, or customer cable.
• Locate cable and fiber in response to customer requests or construction needs.
• Operate construction equipment and perform pole climbing as required.
• Locate, identify, and mark company underground and buried facilities to prevent damage.
• Maintain an orderly log of all locate requests in the exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections; respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service and proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
• Complete all related paperwork in a timely manner (forms, timesheets, material usage, special data requests); maintain work equipment and company vehicle; stock vehicle and notify when supplies are low.
• Promote safety and accident prevention; attend safety meetings; follow safety policies, Department of Transportation requirements, and TDS Vehicle Safety Policy.
• Maintain inventory including purchasing, receiving, stocking, and tracking regulated and non‑regulated equipment and materials; provide equipment maintenance, operating instructions, and diagnostics as needed.
• Utilize MS Office Suite, Trouble/Repair/Dispatch systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification; use staking sheets and cut sheets; assign facilities and update system records and maps.

Required Qualifications

• Must have and maintain a valid driver’s license.
• Must follow TDS attendance guidelines in order to meet business needs and customers’ obligations.

Other Qualifications

• Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Requires availability for on‑call/standby responsibilities; occasional travel; willingness to work overtime as needed.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain Department of Transportation (Use the "Apply for this Job" box below). for operating vehicles with a combined GVRW of >10,000 lbs.
• A+ certification and computer networking experience.
• Gain an understanding of telecommunication products and services: inside wiring/cable, internet/intranet, bonding & grounding, data & computers/transmission concepts, fiber optic transmission, static sensitive equipment, color codes, structured wiring, Video/CATV/DBS installation, inventory systems, cable locating, battery maintenance, key systems/PBX, Centrex, switch maintenance, voicemail, special circuits, fiber terminals, subscriber CXR terminals, T‑1s, ISPs, DSL, ISDN voice & data, testing & certifying loops to support data, voice, and/or video.
• Practical knowledge/experience with computer applications including databases, Trouble/Repair/Dispatch systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills; effective communication skills (verbal and written) for…