Service Advisor

Overview

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.

Monday–Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 3:00 PM

• Paid Time Off (PTO) & Vacation
• Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Career Advancement Opportunities

• Customer Experience & Communication:
  Deliver a warm, professional, concierge-level greeting to every client;
  Actively listen to customer concerns and clearly explain service recommendations;
  Maintain consistent communication regarding repair status, timelines, and additional needs;
  Build long-term customer relationships to encourage loyalty and repeat business
• Service & Repair Coordination:
  Accurately write repair orders reflecting customer concerns and technician findings;
  Collaborate with technicians and parts departments to ensure efficient workflow;
  Prepare detailed and accurate estimates for repairs and maintenance;
  Review completed work with customers and explain findings clearly and confidently
• Sales & Performance:
  Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition;
  Achieve service sales goals while maintaining honesty, transparency, and trust;
  Promote dealership programs, warranties, and service packages

• Previous Automotive Service Advisor experience required
• Strong knowledge of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealer track, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional appearance and demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally.

• A values-driven organization built on:
  Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
• Advancement opportunities across multiple industries and locations
• A culture that recognizes contributions and celebrates success
• Comprehensive benefits designed to support you and your family

• All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.
• Tom Wood Group is an Equal Opportunity Employer.