Day Shift Guest Services Rep - Part Time; Harrah's Hoosier Park

Day Shift Guest Services Rep - Part Time (Harrah's Hoosier Park)

Location:

Anderson, IN, United States (On-site)

The Guest Services Representative is responsible for delivering exceptional customer service at the Caesars Rewards desk by greeting guests, promoting and enrolling members in the rewards program, managing customer accounts, and handling transactions and promotional activities. This role includes resolving guest concerns, maintaining accurate records, and supporting marketing initiatives. Ideal candidates are energetic, customer-focused, and comfortable working flexible hours in a dynamic hospitality and gaming environment, while upholding the company’s service standards and values.

• Greet all guests.
• Promote and enroll members into the rewards program.
• Input patron information not captured by reservations.
• Educate patrons on rewards club benefits.
• Maintain daily procedures for Rewards Club members, including identification, filing, and recordkeeping.
• Maintain and balance a cash drawer.
• Manage coupons and newspaper promotions regarding cruises and other promotions on property.
• Make public announcements or special announcements.
• Handle direct mail inquiries, including updating customer account information.
• Assist in resolving player complaints and problems.
• Assist with promotional item implementation, distribution, and redemption.
• Other duties as assigned.

Must be 21 years of age or older.

Proficient in English verbal and written communication.

High school diploma or GED; or equivalent combination of education and experience.

Ability to perform basic arithmetic and basic geometry; computer literate.

Ability to interpret written, oral, or diagram instructions and solve problems.

• Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment with guests.
• Flexible with working various shifts, weekends, holidays, and long hours.
• Fosters a fun environment, gracious to guests and coworkers, supports company standards.
• Capacity to occasionally push/pull or lift up to 25 pounds.
• Vision abilities as specified; able to sit, stand, walk 2-3 miles per day.
• Must obtain and maintain licenses from Indiana Gaming Commission and Indiana Horse Racing Commission.
• Comfortable in environments exposed to secondary smoke, moderate noise.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon race, color, creed, religion, national origin, sex, marital status, disability, or any other protected class.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities.