BMV Floating Customer Service Representative

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you’ll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you’ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best‑in‑class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers. You will also float to other regional offices as arranged with the supervisor.

This position will serve at the Anderson, Indiana, BMV Branch Office.

Branch hours are:

• Sunday:
  Closed
• Monday:
  Closed
• Tuesday: 9:00 am – 6:30 pm
• Wednesday: 9:00 am – 5:00 pm
• Thursday: 9:00 am – 5:00 pm
• Friday: 9:00 am – 5:00 pm
• Saturday: 9:00 am – 12:30 pm

The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are as follows:

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.
• Travel to other branch locations within the region based on operational need.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Must be 21 years of age or older.
• Must possess a valid State of Indiana driver’s license for at least the preceding 12‑month period.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Top‑notch communication skills.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service or related experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

This role may be utilized in a supervisory capacity based on agency needs.

The State of Indiana offers a comprehensive benefits package for full‑time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program:
  Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi‑weekly state contribution
• Deferred compensation 457(b)…