Consumer Representative
Job in
Anderson, Madison County, Indiana, 46013, USA
Listed on 2026-07-11
Listing for:
Keter North America
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Summary
The Consumer Experience Representative is Keter’s voice to the consumers who reach out for support.
In This Position, You Will Have the Opportunity to
- Resolve inbound consumer inquiries via phone, webform, and email, while updating internal systems
- Utilize Sales Force to manage cases
- Become a product expert
- Actively listen to customers and express empathy for their needs
- Troubleshoot products issues using probing questions to determine root-cause to solve the consumer’s inquiry
- Deliver superior customer service through first call resolution
- Use strong time management and organizational skills to meet goals
- De-escalate upset customers by solving their problems
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