Customer Service Representative

Company Description

Best Way Disposal is a family-owned company specializing in the collection and transportation of commercial, industrial, construction, and demolition waste. The organization is committed to a customer-first philosophy, with both drivers and office teams focused on delivering reliable, responsive service. Best Way Disposal operates across Michigan, Indiana, Kentucky, and Ohio, supported by an extensive fleet of dependable trucks. The customer service team is trained to offer practical solutions that help customers effectively manage their solid waste needs, contributing to long-term partnerships and community trust.

This full-time, on-site Customer Service Representative role is located in Anderson, IN. The position involves responding to customer inquiries by phone and email, scheduling and updating service orders, and providing clear information on waste collection, billing, and service options. The individual in this role will handle account changes, resolve service issues, and elevate complex concerns to supervisors or managers. Daily responsibilities also include documenting interactions in company systems, coordinating with operations and dispatch, and maintaining a professional, helpful demeanor that supports customer satisfaction and loyalty.

• Ability to deliver excellent Customer Service and support a positive Customer Experience.
• Skills in Customer Support and maintaining high levels of Customer Satisfaction.
• Experience working as Customer Service Representatives or in a similar customer-facing role.
• Strong verbal and written communication skills, with the ability to explain services and policies clearly.
• Comfort using phones, computers, and customer management systems to document and track interactions.
• Organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Problem-solving mindset with the ability to handle complaints and resolve issues professionally.
• High school diploma or equivalent; previous experience in waste management, logistics, or transportation is beneficial.