Guest Services Representative - Part Time; Harrah's Hoosier Park

Job Summary

Responsible for guest interaction at the Rewards Club desk.

• Responsible for greeting all guests.
• Responsible for promoting exceptional customer service.
• Responsible for promoting membership into the rewards program.
• Responsible for the input of all patron information not captured by reservations.
• Responsible for educating patrons on rewards club benefits.
• Responsible for maintaining daily procedures regarding the Rewards Club members, which includes discerning appropriate identification, filing, and record‑keeping.
• Responsible for maintaining and balancing a cash drawer.
• Responsible for coupons and newspaper promotions regarding cruises and promotions on property.
• Responsible for making public or special announcements.
• Responsible for direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution, and redemption.

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

High school diploma or GED; or one to three months of related experience and/or training; or 1 to 3 years of equivalent experience and education.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs. Must be computer literate.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Responsible for fostering a fun environment. Responsible for being gracious to all guests and coworkers. Responsible for promoting a positive influence in the community and participating in company‑sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance comply with established standards. Maintains a professional work environment with management and staff.

Must be able to obtain and maintain an Indiana Gaming Commission license.

The team member is required to sit, stand, and use hands at least 8–10 hours daily, reach with hands and arms, and talk or hear. The team member must frequently stand and walk 2–3 miles in an 8–10 hour workday and occasionally lift or move up to 25 pounds. Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.

The team member is occasionally required to climb and descend stairs and balance. Reasonable accommodations may be made for disabilities.

Work in a smoking environment.

General gaming floor access.

Requires access to patron information and daily receipts.

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