Multi Cultural Executive Casino Host Harrah's Hoosier Park

Job Summary

Develop and increases special market high-end player profitability by building strong professional relationships, actively acquiring new VIP business, encouraging club card utilization, and providing superior service and recognition.

Directly Supervises:
None

How You Will Create The Extraordinary

• Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.
• Identify, solicit and register high-end/special market players.
• Assist premium/special market customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.
• Demonstrate a high degree of integrity/responsibility in handling Harrah's Hoosier Park assets.
• Assist with maintenance of players as required, including on and off property VIP special event coverage and other departmental needs.
• Provide superior level of guest service and be available to meet and greet premium/special market customers while they are on property.
• Maintain a high level of visibility throughout the facility during the majority of the shift.
• Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.
• Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Harrah's Hoosier Park policies and procedures.
• Be knowledgeable of property, product, promotions, and events.
• Must be able and willing to work any shift and long hours when necessary to including working evening, weekends, and holidays.
• Excellent interpersonal communication, team building, and problem-solving skills are required.
• Must have the ability to resolve stressful situations.
• Must be able to make sound complimentary decisions based on tracked customer play.
• Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.
• Analytical skills and customer service orientation required.
• Ability to perform multiple tasks in an efficient manner.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.
• Assist with the execution of on and off property premium player promotions, events, and programs.
• Maintain appropriate and professional attire.
• Maintain an appropriate and professional business relations with guest at all times.
• Update account information through utilization of IGT Patron Management.
• Follow all submissions, SOP's, and IGC requirements.
• Responsible for contacting casino guests and lists assigned.
  
  Duties include:
• Comp decisions and Patron Profitability
• Scheduling/attending dinners and events
• Sales of products/venues/events and relationship building.
• Build strong relationships with their personal list of players that are specifically coded in the Executive Host's name.
• Responsible for year-over-year revenue growth for all their coded players.
• Entrusted with the highest complimentary authority of all hosts.
• Responsible for the development of high theoretical new members.
• Assist with planning, coordination and execution of events, promotions and sales initiatives designed to attract and maintain high-end players.
• Plan and attend on and off-site VIP events, administer the benefits of the reward program and provide personalized sales and service to VIP guests.
• Maintain aggressive contact with assigned VIP guests via telemarketing, written correspondence, email and personal interaction.
• Consistently deliver on all departmental and individual sales goals.
• Serve as a player expert for casino gaming, simulcasting, and racing.
• Also Requires: ability to multi-task, keen eye for detail, excel in a fast-paced and dynamic environment, outstanding communication skills (verbal and written), strong fiscal acumen, display professionalism and maintain professional appearance.
• Other duties may be assigned at any time.

What You Will Need

• Must be 21 years of age or older
• Proficient in English verbal and written with the ability to read, analyze, and interpret common scientific and technical data, financial reports, and internal controls. Ability to respond professionally to common inquiries or complaints from customers, regulatory agencies, staff, or members of the business community. Ability to write letters and promotional materials for distribution or publication that conform to a prescribed style and format.
• Fluent in Vietnamese. Ability to respond professionally to common inquires or complaints from customers, regulatory agencies, staff or members of the business community.
• Associate or bachelor's degree from two to four-year college; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect…