Customer Activation Lead

Customer Activation Lead About Quinn

Quinn is the workforce intelligence platform for the 2.7B blue collar and deskless workers. We help companies understand what their workforce actually knows, close skill gaps, and are expanding into the coordination layer for internal workforce operations.

In the past ~6 months, we've grown from ~$100K to over $1M ARR across 65+ customers. Average contract value has increased every quarter, with over 400% growth in the last three quarters, including multiple six‑figure contracts signed in the past few weeks.

Quinn was founded by Ben Anderson, who previously built Amino to 20M+ users, and Arlen Marmel, who helped scale Crunchyroll through its $1B+ acquisition. We are backed by a16z Speedrun, Bessemer, Primary, and Field Ventures.

We believe the traditional CS model of adding headcount as customers scale is broken in the AI era. We’re looking for one extremely high‑leverage person who can be a 10 to 100x multiplier on customer success — not an army of junior CSMs.

This role sits at the intersection of operations, product, and engineering. You’ll own the problem of getting customers from signed contract to fully activated as fast as possible, then build the systems, automations, and tools to make that process scalable.

You’ll own a handful of accounts to stay close to the customer experience while spending most of your time productizing what’s currently manual.

• Build automations, internal tools, and AI‑powered workflows to scale customer onboarding and support.
• Own the full activation journey: HRIS setup, competency creation, first value delivered.
• Manage a small portfolio of accounts to maintain direct customer exposure.
• Partner with engineering to translate customer friction into product improvements.
• Create structured playbooks and processes for a growing team.
• Eventually hire and manage support resources (including potentially offshore).

• AI‑native operator:
  You use AI tools naturally in your day to day — not just ChatGPT, but building real solutions with tools like Claude, Lovable, or Replit. You’re comfortable enough to spin something up for a customer without needing an engineer.
• Zero‑to‑one builder:
  You’ve built something recently with AI tools and you’re excited about what’s now possible.
• Leverage‑focused:
  You’d rather design a process that handles 100 customers than personally shepherd 10. You build systems so the work scales without you.
• Startup DNA:
  Co‑founder experience, early employee at a high‑growth company, or a consulting background where you’ve had to figure things out without a playbook.
• Strong communicator:
  You can run a customer call independently and translate technical concepts clearly to non‑technical audiences.
• Experience:
  
  3 to 6 years with a mix of structured analytical training (consulting, IB, PE, or similar) and hands‑on operator experience at an early‑stage startup. You’ve worn multiple hats and figured things out without a playbook.

You’ll be joining a company at an inflection point. A unique market growing 200% month over month, backed by top‑tier investors, and tackling a $400B problem that’s barely been touched by software.

This is a rare opportunity to own a function end to end from day one, set the playbook for how Quinn scales, and grow into a senior leadership role as the company does.

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