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Monitoring Technical Support Specialist
Job in
Anderson, Madison County, Indiana, 46012, USA
Listed on 2026-07-15
Listing for:
The Geo Group
Full Time
position Listed on 2026-07-15
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Accept inbound phone calls from contracted agency personnel and provide timely, accurate troubleshooting;
Process alerts according to contract requirements and troubleshoot elevated hardware and software issues;
Act as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments;
Provide advanced troubleshooting and support on hardware and software for monitoring operations departments;
Communicate status of hardware/software issues to internal teams and recommend efficiencies or solutions
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