Director of Operations

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Who are we?

Freedom House exists to SHOW PEOPLE WHO JESUS IS
. Every person we hire must carry a heart to reach lost people and a deep love for the Church. God is writing an unlikely story here in the Midwest, and we believe He is positioning His Church for a meaningful movement that brings glory to His name alone.

Freedom House is a growing, mission-driven church in a season of bold transition and renewed faith. After selling our former property and becoming debt-free, we relocated onto the campus of a local university; embracing a lean, flexible, and highly collaborative ministry model. We gather for worship in shared campus spaces, operate from on-campus offices, and partner closely with community and institutional leaders.

This environment requires clarity, adaptability, professionalism, and strong systems that serve people rather than slow them down.

We aren’t perfect but we deeply love Jesus, we love people. If you believe in working really hard AND laughing really hard with the people you work with, this just might work.

Role Summary

The Director of Operations is a senior leader responsible for stewarding the operational health of Freedom House. This role provides leadership across administrative, financial, systems, HR, facilities, and legal functions to ensure the church operates with excellence, integrity, and sustainability.

The ideal candidate is a spiritually mature, strategic, and grounded leader who thrives in change, brings order to complexity, and sees operations not as background work, but as mission-critical ministry
. This role partners closely with the Lead Pastor, staff, elders, and external partners to build systems that free pastors and ministry leaders to focus on people and vision.

Reports to: Lead Pastor

What Success Looks Like

• Staff and leaders feel supported, resourced, and clear
• Systems are documented, repeatable, and continually improving
• Financial reporting is timely, accurate, and trusted
• Leadership has clarity and confidence in operational decision-making
• Ministry is accelerated because operations are healthy

Core Responsibilities:

Organizational Leadership & Support

• Partner with leadership, staff, elders, and stakeholders to effectively support ministry efforts
• Translate vision into operational clarity, systems, and execution
• Anticipate organizational needs and proactively address gaps
• Support Sunday and ministry excellence behind the scenes
• Provide calm, clear leadership in a fast-paced and evolving environment

Human Resources & Staff Systems

Provide strategic oversight of HR systems in partnership with Church Shield.

• Oversee recruitment, hiring, onboarding, training, performance management, and offboarding
• Maintain and update personnel policies and procedures
• Ensure compliance with employment laws and best practices
• Oversee background checks and staff/volunteer safety processes
• Administer compensation, benefits, and insurance programs
• Manage insurance claims and coverage (health, property, liability, workers’ comp)
• Partner with the Chief of Staff on performance management systems

Financial Oversight & Stewardship

Lead the operational stewardship of church finances with clarity and integrity.

• Manage day-to-day accounting operations (AP, giving, reconciliations)
• Monitor expenses and cash flow using BILL and related systems
• Lead annual budget planning, forecasting, and execution
• Provide weekly, monthly, and annual financial reports to leadership, elders, and congregation
• Manage vendor relationships and contracts
• Partner with Church Shield to ensure compliance, reconciliations, and audit readiness
• Maintain accurate inventory of all church assets

Systems, Technology & Data

Provide leadership over church systems and technology to support staff and volunteers.

• Oversee church management systems, database integrity, and reporting
• Serve as the internal expert for Planning Center Online (PCO)
• Lead IT vendor relationships and service contracts
• Establish technology policies and lifecycle plans for equipment
• Ensure systems are reliable, secure, and…