Branch Manager

Position Purpose

The Branch Manager is responsible for overseeing all aspects of branch operations, ensuring exceptional member experiences, and representing Thrive Credit Union as a trusted financial partner within the Anderson community. This role plays a vital part in introducing Thrive to a new market by fostering relationships, driving operational excellence, and embodying our mission of financial empowerment and community impact.

• Oversee and manage the daily operations of the branch to ensure smooth, efficient, and compliant service delivery.
• Lead by example through professionalism, integrity, and consistent delivery of WOW member service aligned with Thrive’s three core visions: fostering relationships, financial empowerment, and community.
• Ensure all branch activities support an outstanding, member-focused experience that exceeds expectations and builds lasting loyalty.
• Maintain a strong working knowledge of all Thrive products, services, and systems to effectively assist members and support staff.
• Oversee the maintenance, safety, and appearance of the branch facility; communicate maintenance needs to the COO prior to any work being completed.
• Develop and manage schedules to ensure appropriate staffing coverage and balanced distribution of responsibilities.
• Identify opportunities to enhance operational efficiency and member service through improved processes, technology, and policies.
• Handle member inquiries and resolve complaints with empathy, timeliness, and professionalism to maintain trust and satisfaction.
• Ensure proper inventory and ordering of branch supplies and materials.

• Recruit, train, and motivate a high-performing branch team that reflects Thrive’s culture and values.
• Conduct regular coaching and performance evaluations to foster employee growth and accountability.
• Collaborate with HR in the recruitment and selection of new branch employees.
• Oversee employee scheduling, time reporting, and approval of time‑off requests to ensure adequate staffing and efficient operations.
• Address performance concerns promptly and professionally, providing guidance or discipline when necessary.

• Serve as the face of Thrive Credit Union in the Anderson community, representing the organization at local events, business gatherings, and community initiatives.
• Partner with the Marketing Department to promote Thrive’s services, strengthen community partnerships, and drive new membership growth.
• Build relationships with local organizations and employers to expand Thrive’s presence and support community financial wellness.

• Maintain a thorough understanding of Thrive’s operational and lending policies as well as applicable regulatory and compliance requirements.
• Ensure that all branch activities and member interactions comply with credit union policies and all relevant laws and regulations.
• Work collaboratively with the COO to maintain current, compliant procedures, forms, and systems.

• Oversee the branch’s lending activities to encourage growth and profitability.
• Oversee and support branch staff in completing, processing, and closing consumer loans to ensure timely and accurate service for members.

• Bachelor’s degree in Business Administration, Finance, or a related field preferred; equivalent work experience will be considered.
• Minimum 3–5 years of experience in retail banking, credit union operations, or financial services management.
• Proven leadership experience in managing teams, driving performance, and fostering a positive, member-focused culture.
• Experience with consumer and mortgage lending processes, including underwriting and compliance, preferred.
• Demonstrated success in community or business development, with the ability to build relationships and represent the organization externally.

• Strong understanding of branch operations, financial products, and regulatory compliance.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to lead…