Operations Director Job Anderson area,Indiana USA,Management

The Fixed Operations Director is responsible for leading and optimizing the Service and Parts Departments to drive operational excellence, profitability, and customer satisfaction. This role requires a strategic and hands-on leader who can foster a high-performing team, enhance efficiency, and ensure seamless service experience for customers. The Fixed Operations Director will oversee inventory control, labor cost management, process improvements, and cross-functional collaboration to support the company’s goal of revolutionizing the RV industry.

Key

Objectives:

Ensure both Service and Parts departments maintain a consistently high level of customer satisfaction
Drive profitability through increased service sales, gross profit, P&L management, and labor cost control
Develop and implement strategies to optimize capacity, productivity, and inventory turnover
Hire, train, coach, and develop a team of managers, technicians, service advisors, parts specialists, and other support staff
Maintain a healthy balance of parts inventory and cost management to reduce write-offs and obsolete parts
Monitor and analyze KPIs to measure success and adjust strategies as needed
Foster strong working relationships between Service, Operations, Parts, Sales and external vendors to create seamless customer experience

Responsibilities:

Lead, mentor, and develop high-performing teams in both the Service and Parts departments
Develop and execute strategic plans for staffing levels, departmental goals, and revenue growth
Implement process improvements that enhance efficiency, reduce RECT, and improve service cycle time
Oversee parts inventory management, ensuring accurate tracking, cost control, and optimal stock levels
Monitor financial performance, P&L, and cost controls to ensure profitability
Ensure compliance with company policies, safety regulations, and operational standards
Collaborate with vendors, OEMs, and distributors to enhance procurement and inventory strategies
Establish and maintain a culture of continuous improvement, employee development, and accountability
Lead service and parts marketing efforts to increase sales and enhance customer engagement
Participate in leadership meetings and provide insights on operational strategies and improvements

Competencies and

Skills:

Proven success in managing high-volume service and parts operations in the RV, automotive, marine, or power sports industries
Strong leadership and team-building capabilities with the ability to coach and mentor employees
Ability to develop and execute data-driven strategies to improve operational efficiency and profitability
Excellent communication skills for collaboration with internal teams, vendors, and customers
Strong analytical skills to monitor KPIs, inventory management, and financial performance
Experience with P&L management, budgeting, and cost control
Ability to manage and adapt to a fast-paced, ever-changing environment
Proficiency in industry-related software for service and inventory management
Bachelor's degree in a relevant field is a plus

Expected Results:

Customer Satisfaction: Maintain high service and parts department satisfaction ratings
Financial Performance: Increase profitability through controlled expenses, labor efficiency, and optimized inventory turns
Operational Excellence: Achieve year-over-year improvements in RECT, shop productivity, and technician skill levels
Inventory Management: Maintain accurate bin locations, reduce write-offs, and ensure inventory turns of 4 or higher
Employee Development: Create a culture of learning, innovation, and retention of top talent
Safety & Compliance: Minimize employee and customer incidents while ensuring adherence to safety and operational standards

Resources:

Dedicated budget for service and…