Security Officer Harrah's Hoosier Park

Overview

Now hiring for our Grave Shift! Enjoy a competitive shift differential for all hours worked between midnight and 8:00 AM. Join our team and take advantage of this great opportunity!

The Security Officer at Hoosier Park Casino is responsible for maintaining a safe and secure environment for guests, employees, and property by providing a visible deterrent to criminal activity and ensuring compliance with regulatory and company policies. This role involves patrolling assigned areas, observing and reporting violations, assisting law enforcement and gaming agents, and responding to incidents and emergencies with professionalism.

Security Officers also provide escort services, complete detailed reports, and serve as an informational resource for patrons and staff. Candidates must demonstrate strong communication skills, sound judgment, and the ability to interact positively with guests while upholding superior customer service standards. A high school diploma or GED is required, along with prior security experience or training. The position requires obtaining necessary licenses and certifications, including First Aid and Indiana Gaming Commission credentials, and maintaining a valid Indiana driver’s license.

Physical demands include standing, walking, and occasional lifting, and the work environment may include exposure to smoking areas. This role offers an opportunity to contribute to a safe, enjoyable atmosphere while representing Hoosier Park Casino with professionalism and integrity.

• Provide designated escort activities relative to the protection of patron, employee, and Hoosier Park property.
• Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored policies and procedures.
• Provide an informational resource for patrons and employees relative to locations and activities scheduled on the property.
• Assume a leadership role in employee and guest relations, and professional appearance.
• Ingress and Egress log entries, Accident/Incident reports, Jackpot documentation, Lost and found reports, Dispatch Logs.
• Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities.
• Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
• Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
• Interact with various external departments including applicable notification protocols within established compliance directives.
• Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Complete accident and incident reports, which accurately reflect the events, participants, location, and time, of events, which involve patrons, employees, property, and assets of the Hoosier Park Casino in a concise and professional format.
• Maintain compliance with regulatory, internal control, and company policies and procedures.
• Demonstrate knowledge of activities and events scheduled on the property.
• Provide a leadership role in guest and employee relations that require security intervention.
• Present a consistent appearance that demonstrated personal pride, Hoosier Park Casino and the Security Department.

DIRECTLY SUPERVISES:
None

Education and/or Experience
A minimum of a high school diploma or general education degree (GED), six months or more related security type experience and training, or a combination of education and security experience/training.

Social Skills And Experience
Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests.

Language Skills
Ability to read and comprehend written instructions, directions, correspondence and memos. The ability to write reports, fill out forms and statements in details and clarity. The ability to verbally present information to patrons, clients, supervisors and employees in a clear, professional and effective manner.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.

Reasoning Ability
Ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form. The ability to deal with problems…