Warehouse Office Clerk

Southshore is an ISO 9001:2015 certified third‑party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa.

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to the Southshore Companies standard operating procedures to deliver best‑in‑class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.

• Manage the inbound and outbound shipments and receipt of all products, materials and supplies. This includes but is not limited to auditing outbound shipments, verifying inventory counts, checking and entering data and updating and maintaining databases.
• Compile, sort, and verify accuracy of data to be entered.
• Track, trace and update the status of incoming and outgoing shipments.
• Engage with customers, vendors, drivers, and co‑workers with positive professional and respectful communication.
• Answer phones and respond to customer requests in a positive, professional and respectful manner.
• Assign inbound trucks to designated dock doors.
• Set up, control, and maintain all related files for customer‑stored materials.
• Verify all received documents once materials have been received into all computer systems.
• Manage the shipment and receipt of all products, materials, and supplies.
• Identify, research, and resolve customer issues using the appropriate computer operating systems.
• Follow up on customer inquiries not immediately resolved.
• Complete logs and reports.
• Collaborate and communicate with logistics technicians / dispatchers and others involved in the shipment and receipt of products.
• Provide on‑the‑job training for new employees as required.
• Recommend process improvements for company growth.
• Provide additional backup support for shipping and receiving departments.
• Perform cleanup of the office area at the end of the shift or as required.
• Perform all duties in accordance with Southshore Companies safety manual.
• Maintain punctual and dependable attendance, which is an essential function of this job.
• Perform other duties as assigned.

• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience is a plus.
• Inventory control experience preferred.
• Ability to read, write, count and perform basic math skills (addition, subtraction, multiplication and division).
• Initiative and ability to work independently and in a team setting.
• Ability to talk, listen, understand and follow directions.
• Good written and verbal communication skills.
• Bilingual is a highly preferred skill for this position.
• Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) products.
• Computer skills, including the use of email and internet.
• Proficient data entry skills are required.
• Ability to set priorities and flexibly reset priorities in a changing environment.
• Ability to work in a fast‑paced environment and meet productivity targets.
• Attention to detail and accuracy in inventory control.
• Good organizational skills.
• Ability to meet deadlines.
• Strong sense of time management.
• Strong customer service skills.
• Ability to work Monday – Friday plus overtime, including some Saturdays during peak season (January through April).
• Physical demands: occasionally required to lift and/or move up to 10 lbs; talk and/or hear; bend, twist, turn, kneel, and/or squat; stand, and/or walk on the concrete warehouse floor; use hands and fingers to handle objects, tools, or controls; frequently/regularly sit at a desk and work on a computer.
• Vision requirements: close vision, distance vision, and ability to adjust focus.
• Safety equipment while on the warehouse floor includes hi‑vi safety glasses, gloves, closed‑toe shoes, long sleeves, long pants, above‑ankle socks, and masks (as needed).

Shift: 7AM-3:30PM

Salary: $19.00+ per hour

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.