Office Manager

Office ManagerDavid Taylor Heating & Air
Anderson, SC
Salary: $55,000–$65,000 annuallyDavid Taylor Heating & Air is seeking an experienced, organized, and dependable Office Manager to lead the day-to-day operations of our Anderson office.

This is a key leadership position within our company. We need someone who can keep the office running efficiently, lead and support the customer service and administrative team, maintain accountability, and work closely with operations and company leadership.What You'll Do

Oversee daily office operations and administrative functions

Lead, coach, and support office staff

Help manage CSR and dispatch workflows to ensure customers receive timely, professional service

Monitor incoming calls, scheduling, and customer-service performance

Maintain accountability and ensure office procedures are consistently followed

Assist with employee scheduling, training, onboarding, and performance management

Handle escalated customer concerns professionally and work toward appropriate resolutions

Maintain accurate customer, job, and administrative records

Review reports and help monitor office and operational KPIsEnsure accurate and timely data entry

Work closely with service, installation, warehouse, and management teams

Assist with invoices, purchase orders, paperwork, and other administrative processes as needed

Identify opportunities to improve office procedures, communication, and efficiency

Help create a positive, professional, and accountable office culture

Provide support to company leadership as needed

What We're Looking ForRequired:

Previous office management or administrative leadership experienceExperience supervising and holding employees accountable

Strong computer and data-entry skills

Excellent organizational and time-management abilities

Strong verbal and written communication skills

Excellent customer-service and problem-solving skills

Ability to handle multiple priorities in a fast-paced environment

Comfortable reviewing reports and working with business software

High attention to detail and accuracy

Dependable, professional, and able to take ownership of responsibilities

Highly Preferred:

Previous experience working for an HVAC, plumbing, electrical, home-services, or similar service companyService Titan experience

Experience managing CSRs and/or dispatchers

Experience working with technicians and field-service operations

Experience with invoicing, purchase orders, reporting, and administrative processes

Compensation$55,000–$65,000 annually, based on experience and qualifications.Who Will Succeed Here?We're looking for someone who doesn't simply wait to be told what needs to be done. The right Office Manager will recognize problems, take ownership, communicate with the appropriate people, and help keep the entire office organized and moving forward.

You should be comfortable leading people, handling difficult customer situations, working with numbers and reports, learning software, and managing several priorities at once.If you're an experienced office leader who enjoys creating organization, developing a team, and helping a growing service company operate more efficiently, we'd like to hear from you.Apply today to join David Taylor Heating & Air in Anderson, SC.

Compensation details:  Yearly Salary

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