Guest Services Coordinator

Role Description

The Guest Services Coordinator is responsible for leading, building, and pastoring their assigned teams to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards.

• Embody New Spring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same
• Partner with the Guest Services Director to build teams in order to pastor, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Ministry Support Team.
• Partner with the Guest Services Director to align Sunday environments to the Guest Services MPS.
• Review Guest Services metrics and use this as a resource to follow-up, encourage, etc.
• Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups.
• Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Anderson Campus.
• Adhere to and encompass the qualities and characteristics required of New Spring Church staff members, as defined by the Policies and Procedures Handbook.

• Partner with the Guest Services Director to build, lead and shepherd the Ministry Response, Usher, Parking and Facility Cleaning teams. Use resources provided by the Guest Services Ministry Support Team
• Review the Guest Services Connection reports weekly and follow up with volunteers appropriately.
• Assist the Guest Services Director with church events, planning, preparation and execution
• Additional projects and/or assignments as needed

• This role is full time 40 hours per week.
• This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
  • Sunday: 7am - 1:30pm
  • Monday: 9am - 5pm
  • Tuesday: 9am - 5pm
  • Wednesday: 9am - 5pm
  • Thursday: 9am - 5pm