Customer Service Representative

Role Overview

Hybrid role. This position is responsible for processing and following up on US and Canada customer orders. The role requires extensive follow-through with customers, sales, production, and logistics to ensure timely delivery and accurate billing of customer orders. Monday-Wednesday onsite required.

• Maintain direct responsibility for designated accounts from order receipt through shipment to customer to invoicing.
• Accurate and timely entry of customer orders.
• Handle daily service and order activities.
• Work closely with plant schedulers and transportation group to secure on‑time deliveries.
• Play critical role in developing customer relationships and resolving customer issues.
• Provide backup to team members.
• Maintain master file information.
• Invoice orders and complete month‑end closing transactions.
• Entry of credits, debits, and sample order requests.
• Recording and reporting on ongoing issues.

• College degree preferred.
• Previous customer/sales service experience recommended.

• Familiarity with SAP, JDE, or similar ERP environment desirable.
• Detail oriented with high level of accuracy and organization.
• Excellent communication and organizational skills.
• Able to handle multiple tasks effectively and efficiently with multiple interruptions.
• Ability to work independently and on a team.
• Basic level of Microsoft 365 suite and internet skills.

• Competitive pay ($22/hour / $43,000) – ($27.50/hour / $53,500) + annual bonus.
• 401(k) with 6% company match.
• Paid parental leave, generous PTO, and paid holidays.
• Work‑life balance.
• Career growth with exposure to senior leadership.
• Annual merit increase opportunity.
• Fitness & Gym reimbursement.
• Employer contribution – Health, Dental.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc.

will be consistent with the principle of equal employment opportunity.