Customer Service Representative - Magnolia Veterinary Hospital

Customer Service Representative

Be the Calm in the Storm
- Where Compassion Meets Urgency

Are you at your best when it matters most? At Magnolia Veterinary Hospital, we're looking for a Customer Service Representative to join our Emergency Services team on the 2nd shift. This isn't your typical front desk role - it's a fast-paced, high-impact position where your ability to stay focused, empathetic, and organized directly impacts the lives of pets and the people who love them.

Why you'll love us:

• Purpose-Driven Work
  - We're an emergency hospital serving Anderson, SC, with round-the-clock care. Every shift you work helps families through their most stressful moments.
• Tight-Knit, High-Energy Team
  - You'll be surrounded by veterinary professionals who thrive on collaboration, urgency, and mutual support.
• Positive, Team-First Culture
  - Whether you're just entering the veterinary field or looking to level up, we'll help you build the skills that take you further.

You're a good fit for this role if you:

• Are a confident, compassionate communicator who can support clients through high-stress moments with empathy and clarity.
• Are flexible for evening, weekend, and holiday shifts, and committed to being part of a life-saving emergency care team.
• Comfortable managing a fast-paced, high-volume environment.
• Are tech-savvy, organized, detail-oriented, and able to keep records accurate, appointments on track, and the front desk running smoothly.
• Stay calm and kind under pressure, and can multitask seamlessly.
• Thrive in a collaborative environment and are eager to grow your skills while contributing to a mission-driven practice that values empathy, service, and professionalism.

Bonus points if you:

• Bring foundational knowledge of veterinary emergencies and understand the urgency, sensitivity, and precision these situations require.
• Have prior experience in veterinary or medical reception (preferred)

What you'll be doing:

• Be the first point of contact for emergency clients, both on the phone and in person
• Triage incoming calls quickly and calmly while gathering key information
• Communicate clearly and compassionately with pet parents during high-stress moments
• Keep client records accurate and up to date to support smooth and effective care
• Manage appointment scheduling, billing, and a high caseload with organization and professionalism
• Maintain a polished and welcoming front desk, even during the busiest shifts

What's in it for you:

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special?