AV & Technology Support Technician

## AV & Technology Support Technician Apply locations:
Anderson, SCtime type:
Full time posted on:
Posted 10 Days Agojob requisition :
JR100106

Anderson University’s Office of Information Technology invites applications for the role of full-time Audiovisual (AV) and Technology Support Specialist. Anderson University is an innovative, entrepreneurial, premier comprehensive, liberal arts university affiliated with the South Carolina Baptist Convention. The university seeks candidates with a strong Christian value system, lifestyle, and commitment to the integration of faith and learning.

The AV and Technology Support Specialist serves as a key resource for classroom technology, audiovisual systems, and essential computing needs, providing responsive, on-site support and troubleshooting to faculty, staff, and students across classroom and media spaces. As a primary point of contact, the AV and Technology Support Specialist will demonstrate excellent customer service addressing real-time technical issues and scheduled support requests, offering first-level support for Windows and macOS systems, printers, peripherals, and software installations, and documenting all activity in the IT ticketing system.

Additionally, this role will assist with setup of audiovisual equipment for campus events, maintain AV and loaner equipment inventory, and create training and instructional media to help the university community more effectively use equipment and technologies, ensuring compliance to university policies regarding acceptable use and data security.

Knowledge equivalent to that gained through a bachelor’s degree along with 3 years of comprehensive work experience in technical support, AV support, or a customer-facing technology role, preferably in higher education, is required. A basic understanding of audiovisual systems and classroom technology, as well as working knowledge of Windows and macOS, and ability to learn new applications and systems is required.

Strong customer service, organization, and communication skills, and familiarity of classroom spaces and learning technologies, IT ticketing systems, wireless casting is preferred. Ability to handle physical tasks such as lifting equipment (up to 40 lbs), demonstrated ability to prioritize and complete simultaneous projects within a deadline, and a commitment to Anderson University’s Christ-centered mission and community.
#J-18808-Ljbffr