Information Technology Support Associate; ITSA

Information Technology Support Associate (ITSA)

Anderson County School District 5 Westside High School, Anderson, South Carolina

Job : 5816509
Final date to receive applications: Posted until filled
Posted: Jul 06, 2026 4:00 AM (UTC)
Starting Date: Jul 29, 2026

Title: Information Technology Support Associate (ITSA)

Reports To: Principal in conjunction with Director of Technology

Job Goal: To provide effective leadership and support in the use of school technology

Performance Responsibilities:

• Works cooperatively with school and district personnel to maximize the effective use of instructional technology to increase student engagement.
• Promotes the use of district-approved instructional software and instructional management system information to plan effective use of technology in the classroom and computer lab.
• Plan, test, and support all technology‑enhanced learning spaces.
• Keeps current with educational research, trends, and best practices on instructional technology and shares with school and district personnel.
• Produces orders and maintains records and inventories of all computers, software, and related technologies.
• Maintains school webpage where requested.
• Manage lab calendars and ensure proper setup and preparation of resources for scheduled events and activities.
• Works with school administration to provide leadership and direction in ensuring adherence to all district policies and guidelines regarding the care and use of technology resources.
• Provide technical and logistical support and training for computer‑based assessments and instructional software.
• Works with district instructional staff, technology staff, and school administrators and staff to maintain the security and integrity of the computer network.
• Acts as an on‑site first responder to all technology support‑related issues.
• Works cooperatively with computer technicians to diagnose and correct hardware and software issues.
• Forward associated helpdesk tickets to assigned computer technicians once they attempt a resolution and collect all required information related to the issue.
• Communicates effectively with school staff, students, parents, and administrators.
• Assists classroom teachers with effective classroom/lab management skills.
• Assists with creating an instructional environment that is conducive to learning.
• Participates in staff development programs.
• Be available to work to support events and conferences and to provide technical support. These events may sometimes be off‑hours.
• Performs other duties as directed.

Terms of Employment: 190 days (if employed for full contract calendar). Salary is to be determined by the salary schedule established by the Board. (ITSA salary schedule)

Evaluation: The performance of the job will be evaluated annually by the Principal in collaboration with the Director of Technology.

Position Type: Full‑time

• Citizenship, residency or work visa required.
• Demonstrated ability to work cooperatively as a member of a team.
• Effective interpersonal skills.
• Demonstrated proficiency using current productivity and/or instructional software (must pass a test).
• Demonstrated proficiency in troubleshooting, setting up, and installing computer hardware and software (must pass a test).