Information Technology Support Associate; ITSA Job Anderson area,South Carolina USA,IT/Tech

Position: Information Technology Support Associate (ITSA)

Information Technology Support Associate (ITSA)

Anderson, South Carolina

Qualifications

Demonstrated ability to work cooperatively as a member of a team
Effective interpersonal skills
Demonstrated proficiency using current productivity and/or instructional software (Must pass a test)
Demonstrated proficiency in troubleshooting, setting up, and installing computer hardware and software (Must pass a test)

Reports To:

Principal in conjunction with Director of Technology

Job Goal:
To provide effective leadership and support in the use of school technology

Performance Responsibilities:

Works cooperatively with school and district personnel to maximize the effective use of instructional technology to increase student

Promotes the use of district-approved instructional software and instructional management system information to plan effective use of technology in the classroom and computer lab

Plan, test, and support all technology-enhanced learning spaces

Keeps current with educational research, trends, and best practices on instructional technology and shares with school and district personnel

Produces orders and maintains records and inventories of all computers, software, and related technologies

Maintains school webpage where requested

Manage lab calendars and ensure proper setup and preparation of resources for scheduled events and activities

Works with school administration to provide leadership and direction in ensuring adherence to all district policies and guidelines regarding the care and use of technology resources

Provide technical and logistical support and training for computer-based assessments and instructional software

Works with district instructional staff, technology staff, and school administrators and staff to maintain the security and integrity of the computer network

Acts as an on-site first responder to all technology support-related issues

Works cooperatively with computer technicians to diagnose and correct hardware and software issues

Forward associated helpdesk tickets to assigned computer technicians once they attempt a resolution and collect all required information related to the issue

Communicates effectively with school staff, students, parents, and administrators

Assists classroom teachers with effective classroom/lab management skills

Assists with creating an instructional environment that is conducive to learning

Participates in staff development programs

Be available to work to support events and conferences and to provide technical support. These events may sometimes be off-hours

Performs other duties as directed

Terms of Employment: 190 days (if employed for full contract calendar). Salary is to be determined by the salary schedule established by the Board. (ITSA salary schedule)

Evaluation:
The performance of the job will be evaluated annually by the Principal in collaboration with the Director of Technology