Information Technology Help Desk

Post-Secondary education in a related discipline preferred

• Proficient use and administration of Microsoft applications including MS Office 365, Project, Visio, SQL
• Computer hardware, software and printer troubleshooting
• Basic Linux/Unix Skills
• Power Shell and scripting in a variety of languages
• Ability to Prioritize
• Sense of Urgency
• Excellent Communication Skills - Bilingual in SPANISH is an asset

• 2-3 years' experience in a similar capacity

• Ensure that all work undertaken is carried out safely and without injury.
• Ensure that all food safety issues are reported to the appropriate manager or supervisor.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone or using Team Viewer.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions for Bericap North American Facilities (Burlington, Canada| South Carolina |Utah|Mexico City, Mexico).
• Maintain and support Plant label computers, printers, and R/F devices on the manufacturing /warehouse floor.
• Maintain daily performance of computer systems.
• Respond to email messages for end users seeking help.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN and other systems.
• Maintain user profiles in Linux, QAD, Freedom, and Windows as required
• Supports monthly data extraction and transfer to parent companies.
• Manage Telecommunications (Phone/Cell/Internet)
• Ensures compliance with internal procedures and makes recommendations as appropriate with reference to information technology.
• Recommends I.T. related purchases
• Supports the IT Supervisor and Director of Finance with related projects as directed
• Performs testing of applications and patches before deployment