Desktop Support Specialist

## Desktop Support Specialist
** Anderson,SC29621
** Posted: 09/14/2026

Employment Type:

Contract to Hire Category: IT
- Infrastructure
- Tech Support Job Number: 251084

Work Location:

On-Site##

Job Description
** Company Overview
** The Intersect Group is partnering with a well established organization that relies on technology to support a fast paced business environment and a large corporate user base. The company is committed to providing employees with reliable technology, responsive support, and a high level of customer service that enables teams to remain productive and efficient.
This is an opportunity to join a collaborative IT organization with a structured support model, modern technologies, and a strong team environment. The organization values professionalism, accountability, and employees who take pride in delivering exceptional end user support.

** Role Summary
** The Intersect Group is seeking a Desktop Support Specialist to provide hands on technical support to corporate users in a highly visible onsite environment. This individual will be responsible for troubleshooting hardware, software, operating systems, and end user issues while ensuring a positive support experience for employees across the organization.
The ideal candidate will possess a strong technical foundation, a customer first mindset, and the ability to effectively manage support requests in a team oriented environment. This role requires excellent communication skills, strong attention to detail, and a willingness to provide face to face support while resolving a variety of technical issues.

** Key Responsibilities*
* • Install, configure, maintain, and troubleshoot company hardware, software, and operating systems    
• Configure, deploy, and upgrade desktops, laptops, peripherals, and related equipment    
• Perform laptop imaging and workstation setup for new and existing employees    
• Provide deskside support and technical assistance for hardware, software, and user related issues    
• Administer DUO authentication requests, device changes, and account resets    
• Provide encryption keys and assist users with security related access needs    
• Manage and prioritize Service Now support tickets, ensuring timely resolution or escalation    
• Document troubleshooting efforts, status updates, and resolutions within the ticketing system    
• Install, configure, and support desktop applications and business software    
• Perform asset management, inventory tracking, and equipment lifecycle activities    
• Support Windows updates, system maintenance, and endpoint health initiatives    
• Recommend hardware replacements and equipment purchases when appropriate    
• Partner with fellow IT team members to resolve complex technical issues and deliver excellent end user support    
** Key Requirements*
* • Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience    
• 2+ years of Desktop Support, Help Desk, IT Support, or End User Support experience    
• Experience supporting Windows operating systems, laptops, desktops, and common business applications    
• Understanding of ticket management systems, incident tracking, triage, and escalation processes    
• Strong troubleshooting skills across hardware, software, operating systems, and end user technologies    
• Ability to deliver exceptional customer service and professional face to face user support    
• Experience working within a corporate environment and collaborative team based support structure    
• Strong verbal and written communication skills    
• Ability to prioritize multiple issues while maintaining attention to detail and professionalism    
• Ability to lift and move technology equipment up to 30…