Inside Sales & Order Processing Representative Metal Finishing Solutions

This position interacts directly with customers, vendors, and outside sales; which reports directly to the Operations Manager.

Customer Service, consisting or our Inside Sales and Order Processing Teams, is responsible first and foremost with serving our valuable customers, quoting and providing exceptional metal finishing solutions. In addition, these positions will interface directly with customers, vendors, inside sales, outside sales and other customer service team members, to create quotes, process orders and help build and maintain customer relationships. Pay varies;

dependent on experience.

• Answering phones/emails to address customers and vendor needs.
• Successful at building consultative relationships, understanding needs and promptly converting opportunities into quotes and/or sales with impeccable detail.
• Enter sales orders
• Process purchase orders in conjunction with sales orders.
• Coordinates with Outside Sales to follow up on leads, and to fulfill customer needs regarding quotes and managing projects.
• Works with vendors to make sure all quotes are provided in a timely fashion.
• Negotiates pricing and lead time with vendors to determine sales prices for customer quotes.
• Helps in seeking better supply sources to minimize cost and lead time.

You are tenured in Customer service or Inside Sales with a strong background in helping serve customers and work with vendors, all while having extreme attention to detail. You are a relational person, focused on maintaining and growing active accounts. You are comfortable and confident in your abilities to assist customers via phone, email, and face to face interaction. While you may not be versed in Fin Tec specific machines or materials, your ability to be a fast learner and general curiosity for our industry will drive you to become a strong asset to our team.

Ideally you will be geographically located within 35 minutes of Anderson, SC.

• Experience in Customer Service and Quoting
• 3 or more years relevant work experience in customer service.
• Strong knowledge of Microsoft Office (with focus in Word, Excel, Outlook, PowerPoint)
• Experience with Quick Books preferred
• Excellent communication skills, both written and oral
• Candidate must be detail oriented, organized, and able to multi-task
• Must be self-motivated, but willing to work cohesively within a team environment
• Must be dependable and punctual
• Make decisions in alignment with our mission and vision.
• Our Core Values guide you in every action as a representative of Fin Tec.
• Listen intently and reflectively to clients with a desire to understand before being understood.
• Be curious and constantly improve to provide better solutions for clients.
• Excel in communicating with clients; be clear, concise, and anticipate questions.
• Honor your commitments.

Fin Tec is a privately held company within the surface finishing industry and we have been serving the industry since 1998. We pride ourselves on being a company with high ethical standards. Our mission is to always provide world class solutions to our customers in an effort to exceed their expectations. We provide innovative support services for every product that we sell—no matter how customized or complex.

We help our customers keep operational costs as low as possible, allowing them to grow and compete on a global scale.

• Genuine – We Do What We Say.
• Excellence – We Deliver Excellent Product, Service, and Solutions.
• Diligent – We strive to exceed expectations through discipline.
• Ownership:
  We take the initiative and responsibility to succeed.

Job Type: Full-time

Pay:$42,825.00 - $50,000.00 per year

• Customer Service and/or Inside Sales: 3 years (Required)