Senior Field Service Engineer

Are you an experienced, hands‑on engineer who enjoys solving complex technical problems, working directly with customers, and bringing structure to a fast‑moving service environment? This is an opportunity to join AGRAMKOW's North American team in a senior technical role with the potential to grow into future service leadership.

We are looking for a highly experienced Senior Field Service Engineer to support AGRAMKOW customers throughout the US. This position combines field installation, commissioning, troubleshooting, and customer support with hands‑on repair work at our Greenville service location. The ideal candidate brings strong technical depth, excellent organization and follow‑through, mature customer communication, and the ability to help strengthen service processes and mentor others as the organization grows.

• Install, commission, troubleshoot, maintain, and repair AGRAMKOW equipment at customer manufacturing facilities, independently resolving complex mechanical, electrical, pneumatic, controls, and system‑related issues
• Perform hands‑on in‑house repairs, including diagnosing, disassembling, rebuilding, and testing customer equipment and components; experience with pumps, vacuum systems, welding equipment, or similar industrial equipment is highly valuable
• Plan and organize assigned service work, maintain clear documentation, track open actions through completion, and communicate priorities, status, and risks to customers and internal teams
• Provide professional technical support and training to customers while consistently following AGRAMKOW and customer safety requirements
• Serve as a senior technical resource to the service team by sharing knowledge, mentoring other engineers, improving service practices, and helping create greater structure, consistency, and accountability within the service organization

• BS in Electrical Engineering, Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical discipline preferred
• Minimum 10 years of relevant experience with industrial equipment, field service, automation, commissioning, maintenance, or complex equipment repair
• Demonstrated expertise in hands‑on mechanical and electrical troubleshooting, with experience in industrial automation, PLCs/HMIs, pneumatics, pumps, vacuum systems, welding equipment, instrumentation, or related manufacturing systems
• Exceptional organization, documentation, and follow‑through skills, with the ability to manage multiple customer issues and open actions
• Strong customer presence and leadership potential, including the ability to communicate professionally, mentor others, coordinate technical work, improve processes, and grow into increased service leadership responsibility

This role is intended for an experienced engineer who wants to remain hands‑on while taking on increasing technical and organizational leadership. The successful candidate will have opportunities to mentor team members, help improve service planning and processes, support coordination of field activities, and demonstrate readiness for a future leadership role within the North American service organization.

You take ownership from problem identification through resolution. You are technically strong, highly organized, dependable, and comfortable creating structure where it is needed. You communicate clearly, keep commitments and open items visible, work collaboratively across functions, and maintain a high standard of professionalism with customers. You also enjoy developing others and helping build a service organization that is safe, responsive, consistent, and customer focused.

AGRAMKOW US Inc. is a subsidiary of the Danish company AGRAMKOW A/S, which was founded in Denmark in 1977.AGRAMKOW specializes in innovative technology solutions for refrigeration and automation.

Our systems serve automotive, HVAC and appliance manufacturing industries worldwide.

We prioritize data‑driven production to enhance quality, productivity and decision‑making for our customers.

Location:

Greenville, South Carolina

Start date:

As soon as possible

Travel:
Approx. 60% travel; occasional international travel may be required

Compensation:
Competitive compensation and benefits package

AGRAMKOW US Inc. is an equal opportunity employer. We maintain a drug‑free workplace and may conduct testing in accordance with company policy and applicable law.