Membership Director - Andover YMCA

General Function

GENERAL FUNCTION: Under the guidance of the Senior Program/Branch Director, the Membership Director provides leadership and management for the branch member services, staff, budget and fundraising in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40-hour work week will be necessary to accomplish the assigned duties.

Education/Experience Requirements:

• Minimum age of 21
• One year management experience required to include hiring, firing, reviewing, and budget
• Relevant department experience
• Bachelor’s degree in related field preferred

Physical/Mental Requirements:

• Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
• Must have ability to lead and delegate to others and communicate effectively; both orally and in writing
• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
• Must be detail oriented and exhibit a high degree of accuracy and alertness
• Must demonstrate initiative in absence of supervision
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
• Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
• Must possess ability to exercise high levels of discretion and confidentiality
• Must present a neat and professional appearance at all times

Job Requirements:

• Commitment to the YMCA mission, vision and values
• Must attend New Employee Orientation within 30 days of hire
• Complete CPR/AED, First Aid, O2, and Listen First Workshop in accordance with Conditions of Employment
• Learn all emergency procedures and action plans for the branch
• Understand and abide-by all policies and procedures as set forth by the association
• Work a schedule that reflects the needs of the branch; including evenings and weekends

Staff/Volunteer Development:

• Recruiting, hiring, training, developing, and scheduling and managing a high performing staff focused on providing exceptional service and work well as a team.
• Developing strategies to provide support and motivation to staff for the achievement of goals and retention.
• Providing progressive customer service and sales training to all membership staff.
• Reviewing and evaluating staff performance.
• Developing strategies to motivate staff and volunteers to achieve goals.
• Maintaining staff and volunteer retention through positive reinforcement and support.
• Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.
• Ensuring staff certification records are current and fulfill all in-service standards.

Program Operations:

• Effectively communicating the mission, vision and values of the Wichita YMCA.
• Ensuring all programs comply with YMCA standards and methods of operation.
• Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.
• Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.
• Monitoring daily membership numbers, weekly score card, etc.
• Coordinating with the Association business office as necessary on financial transactions.
• Ensuring proper implementation of front desk procedures. Reviewing and updating desk procedures with supervisor and communicate changes to all branch staff.
• Having comprehensive knowledge of Association wide programs, as needed for the education of Member Service staff.
• Ensuring all membership and program information is tactfully displayed and available.
• Being visible to staff and members.
• Responding to all member and community inquiries and concerns within 24 hours.
• Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management:

• Developing, monitoring and meeting or exceeding budget targets.
• Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:

• Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:

• Maintaining complete familiarity with all risk management procedures and policies.
• Maintaining program area and equipment in an orderly, clean and safe condition. Reporting any irregularities to maintenance personnel.
• Keeping an up to date inventory on all equipment, materials and supplies.

Other:

• Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.
• Communicating information promptly to all branch leadership and departmental staff.
• Attending…