Head of Operations

Head Of Operations

Reframe Systems is on a mission to build resilient housing for all, at massive scale. To achieve our mission, we need to make high-performance carbon housing more affordable by re-imagining how housing is designed and built. Our volumetric module platform and agile production system drive down cost, delivery time, and embodied carbon for multifamily housing. With our software-driven microfactory in the greater Boston area and a national scaling roadmap underway, we are disrupting assembly line manufacturing for housing production, and we're backed by leading VC firms in the industrial and construction space.

We're looking for a Head of Operations to join the Reframe executive team and lead the scaling of our manufacturing and field operations. This is a senior leadership role for someone who has launched and scaled complex operations, ideally in environments where physical systems, software tools, and high-velocity teams had to evolve together. You'll report directly to the CEO and work alongside leaders of Design, Technology, Field Construction, and Revenue.

This is not a role for someone who wants to manage a steady-state operation. We are building the infrastructure to scale from one factory to many, and we need a leader who has done that before, and who can bring rigor, systems thinking, and a technology-forward mindset to a genuinely novel manufacturing challenge.

• Own the launch and ramp of our next factory, from first article through full production capacity, including facility setup, process design, and staffing
• Drive factory P&L, including throughput targets, labor efficiency, quality metrics, and cost per unit
• Build the management infrastructure and organizational playbook to scale from our current team to a full production workforce, and design the repeatable system for replicating that at future facilities
• Develop and execute a multi-facility scaling strategy, including standards propagation, culture transfer, and knowledge management across sites
• Build the CI function that systematically drives efficiency, waste reduction, and quality improvement across production
• Establish and manage safety programs designed to scale with a large and growing hourly workforce
• Own operational reporting and performance metrics, and partner with our engineering and software teams to ensure production data is actionable in real time
• Own materials procurement and logistics, including inventory management and vendor relationships
• Partner with Finance to build real-time cost accounting by project and work cell, enabling accurate project margin visibility
• Reduce supply chain fragility as throughput increases and new products are introduced
• Recruit, develop, and retain the plant leadership team, including Plant Manager(s), Shift Supervisors, and functional operations leads
• Define the operational org structure for new facilities and own the hiring plan to staff them on an accelerated timeline
• Partner with HR and Recruiting to build the talent pipeline and onboarding infrastructure required for high-volume hourly hiring
• Serve as a strategic sponsor and power user of our factory floor software, design-to-manufacturing pipeline, and operational data systems
• Translate operational requirements into actionable product priorities for our software and engineering teams
• Champion a data-driven operations culture. If it isn't measured, it isn't managed

• 10+ years of operations leadership, including at least one large-scale facility launch or ramp in a manufacturing, fulfillment, or industrial environment
• Demonstrated ability to scale teams and operations, not just manage existing ones
• Deep experience operating in technology-enabled environments where software, automation, and physical operations are tightly integrated
• Track record of building operational infrastructure from the ground up, including org design, process development, and management systems
• Strong data orientation, you build systems that generate the metrics you need and make decisions based on them
• Executive presence and communication skills; comfortable in investor-facing and board-level contexts
• Background in high-velocity…