Service Coordinator

Description

Job Overview Summary

The Service Coordinator is responsible for organizing, scheduling, and tracking service activities for the security department. This role acts as a liaison between customers, field technicians, and service management, ensuring timely responses and efficient scheduling of service calls. The Service Coordinator helps to maintain high customer satisfaction by coordinating services to meet client needs.

• Schedule and coordinate service appointments and dispatch technicians to client sites.
• Track and manage work orders, ensuring timely completion and adherence to service standards.
• Communicate with customers to provide updates on service requests, estimated arrival times, and status updates.
• Document service activities and maintain detailed records in the service management system.
• Support field technicians by providing information on job requirements, customer preferences, and technical notes.
• Assist the Service Manager in tracking technician availability, skill levels, and certifications to ensure appropriate assignments.
• Handle customer inquiries and elevate any issues to the Service Manager as needed.
• Perform other job‑related duties as assigned.

• Own It:
  Focus on excellence in everything you do and each interaction you have with all clients.
• Learn:
  Absorb the training. Make yourself an expert on our portfolio of solutions.
• Represent:
  Always understand that you are the face of the company to our customers.
• Diversity:
  Every project and service call are different so you must enjoy variety in your workday.
• Work as One Team:
  Work closely with Minuteman’s sales, management, and operations teams to best serve our customers.
• Find a way:
  Turn challenges into opportunities.
• Play To Win.

• A Sense of humor, creativity, and positive attitude.
• High school diploma or equivalent; an associate degree in business administration or a related field is a plus.
• 2+ years of experience in a scheduling, dispatch, or administrative role, preferably in the service or security industry.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in service management software and MS Office.
• Ability to work in a fast‑paced environment and manage changing priorities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

The base pay range for this role is $24.50 - $36.75 hourly. This position may have overtime available. Note that wage may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base wage as well as health coverage, paid holidays, and other benefits.

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.

Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation,…