Customer Support Manager | Hybrid
Job in
Andover, Essex County, Massachusetts, 05544, USA
Listed on 2026-02-21
Listing for:
REYNOLDS & REYNOLDS CO
Full Time
position Listed on 2026-02-21
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading customer support firm in Massachusetts is seeking a Customer Support Manager to oversee the support team and ensure high-quality service. In this role, you will handle escalations, implement process improvements, and monitor performance metrics to drive customer satisfaction. Ideal candidates will have over 5 years of relevant experience, strong management skills, and proficiency in communication. This position includes a comprehensive benefits package and a hybrid work schedule after training.
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