Associate Vice President, Warrior One Stop & Student Accounts

Position Overview

The Associate Vice President, Warrior One Stop & Student Accounts provides strategic leadership and operational oversight for student billing, accounts receivable, cashiering, and related student financial services functions for Merrimack College. Reporting to the Assistant/Associate Vice President of Enrollment Services and Registrar, this position plays a critical role in supporting the College's enrollment, reenrollment, retention, and student success goals through accurate, compliant, and student-centered administration of student account processes.

The AVP leads the Student Accounts team and collaborates closely with Financial Aid, the Registrar's Office, Finance, Admissions, and other campus partners to ensure a seamless, efficient, and well-coordinated enrollment services experience. This role is responsible for strengthening service delivery, improving operational workflows, identifying opportunities for automation, and supporting thoughtful use of technology, including emerging AI-enabled tools, to improve student service and administrative processing.

The position may include occasional remote or in-person evening and weekend availability during peak billing and enrollment periods.

Position Responsibilities:

* Provide strategic leadership and oversight of student billing and accounts receivable processes, including tuition and fee assessment, payment plans, refunds, excess financial aid, health insurance waivers, account holds, and account reporting.

* Report to and partner closely with the Assistant Vice President of Enrollment Services and Registrar to support a coordinated, end-to-end enrollment services model that promotes operational excellence, student persistence, and effective reenrollment practices.

* Lead, supervise, and develop Student Accounts staff by providing clear direction, coaching, performance management, and operational oversight to ensure consistent service delivery, policy compliance, and effective problem resolution across all student account interactions.

* Oversee the accurate generation of student bills and account statements; monitor aging reports and collection efforts to minimize institutional risk while supporting student retention and success.

* Ensure proper administration of loan disbursements, excess funds, direct deposit enrollment, and refund processing to support timely and secure access to student funds in compliance with federal regulations.

* Oversee the acceptance, posting, and reconciliation of tuition and fee payments; ensure accurate account maintenance and reconciliation within the student information system and financial platforms.

* Serve as the functional lead for the Jenzabar J1 student information system as it relates to student accounts, including configuration, reporting, troubleshooting, and process optimization.
• Oversee the administration and integration of Cashnet for online payments, payment plans, and refund processing, ensuring system integrity, PCI compliance, and operational efficiency.

* Utilize advanced Excel skills for reconciliation, financial modeling, audit preparation, regulatory reporting, and data analysis to inform decision-making and institutional planning.

* Ensure compliance with FERPA, Title IV cash management regulations, IRS 1098-T reporting requirements, PCI standards, and other applicable federal, state, and institutional regulations governing student accounts and bursar operations.

* Develop, document, and maintain strong internal controls, policies, and procedures to safeguard institutional assets and ensure audit readiness.

* Collaborate closely with Financial Aid, the Registrar's Office, Admissions, and Finance to address billing impacts related to aid eligibility, disbursements, registration activity, enrollment changes, SAP outcomes, and special circumstances.

* Maintain effective cross-functional communication with campus partners including Financial Aid, Registrar, Admissions, Housing, Student Life, Athletics, academic departments, and Finance to support a seamless student financial experience.

* Identify and resolve complex student account issues that involve multiple offices, policies,…