Registrar, Education ​/ Teaching, Education Administration

Merrimack College invites applications and nominations for the position of Registrar. This is an opportunity for a highly strategic, results-driven leader to join a fast-moving, growing institution. The Registrar will be responsible for accurately maintaining student records, promoting an environment of continuous improvement, and providing a high-level of service to Merrimack's students.

THE COLLEGE

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students, and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional, and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success.

The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard School of Business, and the Graduate School of Counseling and Social Work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education.

Merrimack is one of the fastest-growing educational institutions in the country and has steadily climbed in U.S. News & World Report's Best Colleges rankings, placing 38th in the Regional Universities North category in 2026. Merrimack is an NCAA Division I athletic institution.

THE POSITION

The Registrar provides strategic leadership, operational oversight, and continuous process improvement for the Office of the Registrar at Merrimack College. The Registrar is responsible for the integrity, accuracy, security, compliance, and service effectiveness of academic records, registration, degree progress and conferral processes, and related student-facing academic administrative services.

This role partners closely with Academic Affairs, Admissions, Finance, Student Affairs, Information Technology, Institutional Research, and other campus stakeholders to ensure a high-quality, student-centered experience from matriculation through graduation. The Registrar also serves as a key steward of academic policy implementation, data governance, and the effective use of student information systems, including Jenzabar J1.

Position Responsibilities:

* Provide strategic and operational leadership for the Office of the Registrar, ensuring accurate, efficient, and student-centered delivery of core academic administrative services.

* Oversee all Registrar functions, including course registration, academic scheduling, grading, transcript processing, enrollment verification, transfer articulation, degree audit, graduation clearance, degree conferral, and academic records management.

* Develop, document, and maintain policies, procedures, and service standards related to registration, grading, withdrawals, academic standing, records retention, and academic records administration.

* Ensure compliance with FERPA and all applicable federal, state, and institutional regulations and reporting requirements related to academic records, privacy, and audit readiness.

* Serve as the institutional authority on academic records compliance, data governance, records security, and appropriate access to student information.

* Serve as the functional lead for Jenzabar J1 across academic records, registration, workflow, reporting, and data integrity functions within the Registrar's Office.

* Partner with Information Technology to optimize system configuration, streamline workflows, implement enhancements, maintain data integrity, and resolve system-related issues affecting Registrar operations.

* Lead the design and continuous improvement of efficient workflows, automated processes, and service delivery models to reduce manual effort, improve turnaround times, strengthen accuracy, and enhance the student experience.

* Promote appropriate adoption of emerging technologies, including AI-enabled tools, to support records…