Technical Trainer & Instructional Designer

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

Conduct hands‑on and virtual instructor‑led training on a variety of Watts product lines and plumbing system solutions for contractors, distributors, engineers, and other audiences. Design and develop new training curricula and revise existing content for instructor‑led, Lunch & Learns, and e‑Learning, partnering with product engineering, technical support, sales, and marketing to source accurate product information, specifications, and graphics. Partner with internal stakeholders and external customers to identify training gaps, obtain feedback, and deliver solutions that improve product knowledge, installation quality, and customer satisfaction.

Mentor and coach other Technical Instructors and Instructional Designers to maintain consistently high training quality across the organization. Ensure all training equipment, lab facilities, and demonstration units are fully operational, properly maintained, and consistent with Watts quality standards and customer expectations. Contribute to the development of training program policies, procedures, standards, and templates. Lead and direct instructional design projects as assigned.

Travel Requirements:
Up to 30% domestic travel to Learning Center locations and Watts facilities to develop or conduct training. Assume responsibility for other projects and duties as assigned by the Director, of Training or Company management.

Bachelor’s degree in a relevant technical field, education, or equivalent experience (e.g., Military School Instructor certification). In the absence of a degree, 10+ years of directly relevant work experience will be considered. Minimum 6 years of experience as a technical instructor, course developer, or instructional designer in a construction, mechanical engineering, plumbing, or industrial product environment. Demonstrated deep understanding of water‑based plumbing systems (Potable Water;

Hydronic Cooling; Fire Protection; Municipal; etc.) HVAC, and related flow control products. Strong Microsoft Office skills, particularly PowerPoint for training delivery and content development. Proficiency with current PC applications and comfort working in a hybrid office environment.

Proficiency in ADDIE or similar instructional design methodology. Prior experience training on plumbing or HVAC products. Hands‑on trade experience (journeyman plumber, pipefitter, or similar) is a strong differentiator. Experience in customer‑facing roles and a strong customer focused mindset. Familiarity with Watts product lines or competitor equivalents.

Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ cultural beliefs:
Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

While performing the job duties, you will be working in an office and training lab environment. You will be required to work in the office at the North Andover, MA location three days per week (Monday – Wednesday) and can…