Assistant Branch Manager

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary You will be part of the branch’s leadership team seeking to provide the world’s best service experience. You will contribute to achieving the branch’s sales and service goals by: helping clients; identifying financial needs; and offering appropriate services. You will expand relationships by developing expertise in consumer and business banking and serving as a trusted advisor. You will support the Branch Manager in coaching and developing team members in these same areas.

You will participate and serve in the community, ensuring the Bank’s visibility. You will actively oversee the branch’s operations, security, and compliance.

Responsibilities Exhibit Our Core Values Teamwork, Dedication, Integrity, Humility, Celebrating Success, Community, and Continuous Improvement.

Provide Leadership Foster a positive, team-oriented environment where employees can’t imagine working anyplace else

Lead the sales and service effort by acting as a role model and by assisting in coaching the team Oversee the branch’s operational integrity, and adherence to the Bank’s policies and procedures.

Support visibility in the community through civic engagement and strategic event sponsor ships

Earn client advocacy by personalizing experiences and being genuinely helpful

Develop external advocates through robust engagement with clients, prospects, and center of influencers

Support the career development of team members

Sales and Servicing Engage with clients in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen relationships.

Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities

Proactively identify, schedule and conduct external business calls to originate and expand client relationships

Contact existing clients to review relationships, discover opportunities and onboard customers

Maintain knowledge of features and benefits of all products, services and digital solutions

Identify and offer consumer and business loan solutions that meet borrowers’ financial goals

Handle complex service issues and enlist support of appropriate staff for advanced problem resolution

Process transactions, open accounts, and close HELOC and consumer loans in compliance with performance standards

Operations

Support the Branch Manager to ensure the branch’s overall operational integrity, maintain a consistent adherence to policies, procedures, and regulations and ensure a satisfactory operating environment.

Ensure controls are in-force for cash, negotiable instruments, and precious metals

Ensure operating logs are accurate, complete, and appropriately submitted

Ensure all audits are completed

Conform to standards for punctuality, attendance, and…