Overnight Guest Services - Full Time

• Location 131 River Rd,Andover, MA, 01810,United States
• Base Pay $19.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

• Name Joe Maunsell
• Phone

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at La Quinta Inn & Suites Boston-Andover. This is a Full Time position located in Andover, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at La Quinta Inn & Suites Boston-Andover. This is a Full Time position located in Andover, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required:
  Full Time 40 hours per week for Overnight;
  
  Must be flexible;
  
  Weekends/ Holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• overnight 11pm to 7am and typical shift will be Tuesday through Saturday
  Must be flexible
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

$19

Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with Daily Pay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

La Quinta Inn & Suites Boston-Andover offers comfortable and convenient accommodations just outside of Boston. With modern amenities, spacious rooms, and complimentary breakfast, it's ideal for both business and leisure travelers. The hotel’s location provides easy access to downtown Boston, as well as nearby attractions like Canobie Lake Park and the Merrimack River. Whether you're visiting for work or play, La Quinta Inn & Suites Boston-Andover ensures a restful stay with friendly service in a relaxed .

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