Manager, Product and Support

Manager, Product Applications and Support page is loaded## Manager, Product Applications and Support locations:
North Andover, MAtime type:
Full time posted on:
Posted Yesterday job requisition :

**** We’re Watts. Together, we’re reimagining the future of water.
**** We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
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* What we do:

** For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
** Scope of Position
** The Manager, Product Applications & Technical Support leads a team of Product Application Engineers and Technical Support Specialists, ensuring Watts products meet customer‑specific requirements and evolving market needs. This role serves as the primary technical bridge between customers and internal product development teams, driving successful product integration, high‑quality technical support, and actionable customer feedback to engineering, product management, and marketing.

The ideal candidate is a flexible, hands‑on leader who thrives in a dynamic environment with shifting customer and business priorities.

This position is based in our North Andover, MA office.
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* RESPONSIBILITIES AND DUTIES:

*** Lead, mentor, and develop Product Application Engineers and Technical Support staff.
* Manage staffing, workload distribution, and technical escalations.
* Foster a customer‑focused, collaborative, and continuous‑improvement culture.
* Serve as the senior escalation point for complex technical issues.
* Support pre‑sales activities with demos, presentations, and application guidance.
* Provide technical expertise to sales for new business and key accounts.
* Oversee customer‑specific product configurations and application engineering.
* Support customer integration, installation, and performance optimization.
* Lead troubleshooting of hardware, software, and system‑level issues.
* Analyze customer feedback and communicate insights to Engineering and Product Management.
* Advocate product enhancements to improve usability and market competitiveness.
* Contribute to product roadmap discussions, requirement reviews, and design validation.
* Oversee creation of technical documentation and delivery of customer/internal training.
* Promote knowledge-sharing across teams to reduce repeat issues and improve response efficiency.
* Foster a team environment and open communication to ensure continuous and efficient productivity.
* Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* All other duties as required.
** Required Qualifications
*** Bachelor’s degree in Engineering or related field;
Master’s preferred.
* Minimum 7 years of technical, customer‑facing, or engineering experience.
* Minimum of 3 years of leadership experience managing technical or support teams preferred.
* Proven background in product applications, technical support, and systems integration.
* Knowledge of automatic control valves, and commercial plumbing systems a plus.
* Proficiency with CPQ/quotation tools; SAP experience a plus.
* Strong analytical, decision‑making, and problem‑solving skills.
* Excellent interpersonal skills with the ability to collaborate across teams and with senior leadership.
* Ability to manage cross‑functional projects and work independently with minimal supervision.
* Strong verbal, written, and presentation communication skills.
* Demonstrated flexibility in managing changing priorities and assignments.
* Proficient knowledge of Microsoft 365 Applications.
* Self-motivated, proactive, and results oriented.
* Must be authorized to work in the U.S. without requiring sponsorship now or in the future.
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