IT Support Engineer

IT Support Engineer
•

Location:

Andover, MA (100% Onsite)
•

Contract:

12+ Months (Part of a 3‑year project)
• Industry: Biotech / Organ Transport Technology (White Glove Environment)
•

Schedule:

(10 hour shifts; Wed - Sun 6am to 4pm and Sun-Wed 4pm-2am.)

We are supporting a global biotech organization specializing in live organ donor transport, and we are looking to fill two openings on the IT Support team. The team provides mission‑critical support across a mixed Mac/Windows environment with a strong focus on customer‑facing, white‑glove service.

• Provide onsite end‑user support for both Mac and Windows systems
• Respond to support calls, emails, walk‑ups, and escalations
• Perform software & hardware break/fix
• Build and deploy new images
• Manage incidents and ticket updates/closures
• Support IMAC (Install, Move, Add, Change) activities
• Troubleshoot configuration issues, OS issues, software, drivers, and add‑ins
• Complete general onsite IT technical tasks as needed

• 3+ years Helpdesk/Desktop Support experience (Engineers 3+ years minimum)
• Prior team lead experience (scheduling, mentoring, escalation management) – Lead role only
• Advanced technical skillset, including:
• Power Shell scripting (running/pushing scripts, updates, automations)
• Active Directory (creating groups, assigning apps, access control)
• O365 administration
• OKTA, JAMF, MDM
• Apple Business Manager, Intune, Azure
• Microsoft Entra  (IAM)
• Strong macOS & Windows troubleshooting experience
• Excellent customer service/white-glove support skills
• Bachelor's degree required
• Service Now or other ITSM platform experience
• Experience with AWS or equivalent cloud platforms

This is a Contract position based out of Andover, MA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Andover, MA.

This position is anticipated to close on Feb 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.