IT Support Specialist

3-7 Years Experience Duties and Responsibilities

• Take End User Support calls, emails, and walk-up for both MAC and windows.
• Software break/fix support
• Hardware support
• New image builds
• Incident manager and ticket update/closure for in-house Customer
• ITSM platform
• Install, Move, Add, Change support Triage and resolution for configuration issues of Operating Systems
• Re-installing software, drivers, and add-ins
• Other IT tech related task to help at that site

• Experience in computer configuration and repair
• Minimum 7 years' experience is end user support
• 7+ years' experience with Incident Management and/or IT Ticketing
• systems
• Experience using SMS (or equivalent) to manage systems and applications;
• Experience with MS Active Directory
• Experience with O365, AWS. OKTA/ and or similar, above basic

Help desk support, Help desk, Desktop, Active directory, Troubleshooting, Office 365, Service desk, Technical support, Windows, MAC, AWS, OKTA, ITSM ticketing, support, customer service, desktop engineering, powershell, imaging, phone support, Servicenow

Help desk support,Help desk,Desktop,Active directory,Troubleshooting,Office 365,Service desk,Technical support,Windows,MAC,AWS,OKTA,ITSM ticketing,support,customer service,desktop engineering,powershell,imaging,phone support

• 4 IT Support engineers
• 1 team lead that would work the help desk but also coordinate schedules and manage the 4 individuals (need prior lead experience)
• Transmedic is a live organ donor transport- biotech company that transport organs
• Help desk is very important since it's global and making sure things are running smoothly
• Good customer service skills- white glove service
• White glove support- individuals need to be customer facing
• Mac/windows environment, strong AD experience, MS application support, OKTA
• Team lead would be in 5 days a week 8-5pm- (7 years of experience min)
• Engineers will work 4, 10 hour days- (3 years of exp min)
• Parking would be covered if charged
• Based in Andover, MA
• 12 month contract and will go longer- it's a 3 year project
• Exclusive
• Covid vaccination not required and standard drug test
• 1-2 round interviews
• Schedule is subject to change but this was the proposal shifts presented:
• Tech 1 - wed - sat , 6am - 4 pm
• Tech 2 - wed - sat, 4pm - 2am
• Tech 3 - Sunday - wed, 6am - 4pm
• Tech 4 - Sunday - wed, 4pm - 2am
• Lead - M-F, 9am - 5pm
• Candidates need to be open to night and weekend work

Intermediate Level

This is a Contract position based out of Andover, MA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Andover,MA.

This position is anticipated to close on Feb 19, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.