AV Technician

Overview

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an Audiovisual (AV) Technician to support our client site in Andover, MA. You'll be responsible for providing a variety of AV and videoconferencing (VTC) support ranging from desktop solutions to video walls, network services, and digital signage. Your role will include providing exceptional customer service, maintaining conference room integrity, and supporting executive-level events with the highest standards of technical excellence and support from our in-house team of skilled experts.

• Provide onsite and in-room technical support to customers as requested
• Set up, test, operate, and break down AV and VTC equipment for meetings and events
• Manage proactive executive and high-profile meeting support
• Respond to customer special requests and accommodate last-minute changes
• Troubleshoot AV and VTC technology issues
• Perform regular preventive maintenance checks on equipment
• Execute and assist the Video Operations Center with video conference setup, end user training, and issue escalation
• Provide consultation and education to users on presentation technology
• Take ownership of identified system faults and monitor resolution actions
• Assist with room reservations and facility requests
• Support furniture reconfiguration and equipment installation
• Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs

• High School Diploma/GED
• General understanding of basic AV terminology and components
• Strong background with Microsoft Teams/MTR
• Experience with Lync/Skype for Business
• Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras
• Proficiency in Microsoft Suite
• Photography and videography experience

• Bachelor's Degree
• 3 years related experience working in a professional setting
• Experience with Event Management System (EMS) Software
• Hotel or IACC Certified Conference Center AV experience
• Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)
• Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling
• Industry relevant training (CTS) or technical certifications
• Ability to quickly learn new systems and technologies
• Excellent organizational and database management skills
• Proven ability to manage multiple complex projects with varying deadlines

• Excellent customer service skills and professional attitude
• Ability to thrive in fast-paced, demanding environments
• Strong analytical and problem-solving abilities
• Capability to work independently and within a team

• Location: Onsite
• Work Schedule: 7:30am – 4:00pm, Monday – Friday

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 58,240.00 – 58,240.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site – Andover, MA

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Privacy and equal opportunity statements

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. This description does not modify or supersede any legal rights or obligations. For more information visit the career site pages for each country.