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Customer Service Representative- Andover, MA
Job in
Andover, Essex County, Massachusetts, 01810, USA
Listed on 2026-05-14
Listing for:
Nesco Resource
Full Time
position Listed on 2026-05-14
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Answer incoming calls and emails from dental and orthodontic offices promptly and professionally;
Gather and document customer information, order details, and troubleshooting steps;
Provide basic troubleshooting support using internal resources and lab standards;
Maintain accurate records of customer interactions and case updates;
Escalate complex or unresolved issues to Tier 2 technicians or appropriate departments
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