IT Support Engineer

Job Title: IT Support Engineer (2nd Shift)

Location: Andover, MA (Onsite)

Job Type: Contract (MSP Environment) - Long-Term, Year-Over-Year

Shift: 2nd Shift - Wednesday-Saturday, 4:00PM-2:00AM
Must be open to nights and weekend work

MUST HAVE REQUIREMENTS (Do Not Apply If You Don't Have These):

• 3+ years of helpdesk / desktop support experience
• Hands‑on Power Shell experience (using scripts to push updates, automate tasks)
• Strong Active Directory experience (create groups, manage users, assign apps)
• O365 admin experience (not just end‑user support)
• Experience supporting both Windows and Mac environments
• White‑glove / high‑touch customer support experience

What You’ll Be Doing:

• Provide end‑user support in a fast‑paced MSP environment (tickets, walk‑ups, remote support)
• Troubleshoot hardware, software, and access issues across Mac and Windows
• Manage user accounts, permissions, and group policies in Active Directory
• Use Power Shell to support system updates and automation
• Support O365 administration and user provisioning
• Work within a ticketing system to track, document, and resolve issues
• Assist with device management and endpoint support

Technical Environment:

• Active Directory
• O365 (Admin)
• Power Shell
• Windows & Mac support
• OKTA (SSO / MFA)
• JAMF / Intune / MDM tools
• Apple Business Manager
• Azure / Microsoft Entra

Nice to Have:

• Service Now or similar ticketing tool
• Experience working in an MSP or high‑volume support environment

What They’re Looking For:

• Someone who can own a shift and work independently
• Strong troubleshooting skills beyond basic tickets
• Comfortable handling multiple users/issues at once
• Professional, customer‑facing communication skills

Pay: $28.00 - $34.00/hr

Benefits:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Andover, MA.

Final date to receive applications:
May 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.