Seasonal IT Intern

Salary: $16.00 Hourly
Location : Town of Andover, Andover, MA
Job Type: Seasonal
Job Number: T26088
Department: Information Systems
Opening Date: 05/19/2026
Closing Date: 6/14/2026 11:59 PM Eastern
Minimum Hours per Week: 20

Description
Under the direction of the Experience Architect, the IT Intern supports the day-to-day operations of the Information Technology Department during the summer project season. This is a seasonal, part-time position that provides hands-on exposure to enterprise IT operations serving over 6,000 customers across 23 Town and School facilities.

Responsibilities
Service & Support

• Assists with service request intake by gathering preliminary information from end users and documenting issue details in the work order system, under the direction of a Technical Specialist, the Experience Architect, or the Experience Architect's designee.
• Triages walk-in and out-of-band service requests by collecting relevant information and escalating to the appropriate technical staff, under the direction of a Technical Specialist, the Experience Architect, or the Experience Architect's designee.

Acquisition & Deployment

• Performs device imaging using established departmental procedures and tools, including OS deployment and standard software installation.
• Assists with device configuration to align hardware with designated use cases, roles, or deployment profiles, under the direction of a Technical Specialist.
• Supports the staging, tagging, and physical preparation of new equipment for deployment.
• Assists with the delivery and physical setup of end-user hardware across Town and School facilities.

Asset & Inventory Management

• Assists with maintaining accurate records of IT assets, including data entry and physical inventory counts, under the direction of the Technical Resource Coordinator or the Experience Architect's designee.
• Supports the full lifecycle management of retired equipment, including organization, preparation for surplus, and e-waste processing.

Facilities & Infrastructure Support

• Performs routine cleaning and maintenance of printers, projectors, network equipment, and other devices as directed.
• Assists with cable management, equipment organization, and general upkeep of technology spaces and network closets.

Qualifications

• Ability to follow detailed instructions and established procedures with accuracy and consistency.
• Ability to interact professionally and constructively with Town and School staff at all levels.
• Ability to perform moderate physical tasks including lifting, carrying, and transporting equipment such as computers and peripherals.
• Valid driver's license and personal vehicle required; travel between Town and School facilities is an expected part of this role.

Supplemental Information

• Seasonal, part-time position. Hours will vary based on departmental need and project schedules.
• Work is primarily performed across Town and School facilities in Andover; travel between locations is required.
• May occasionally require working outside of standard hours based on project demands.

The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.