Seasonal IT Intern

Under the direction of the Experience Architect, the IT Intern supports the day-to-day operations of the Information Technology Department during the summer project season. This is a seasonal, part-time position that provides hands-on exposure to enterprise IT operations serving over 6,000 customers across 23 Town and School facilities.

Service & Support

* Assists with service request intake by gathering preliminary information from end users and documenting issue details in the work order system, under the direction of a Technical Specialist, the Experience Architect, or the Experience Architect's designee.

* Triages walk-in and out-of-band service requests by collecting relevant information and escalating to the appropriate technical staff, under the direction of a Technical Specialist, the Experience Architect, or the Experience Architect's designee.

Acquisition & Deployment

* Performs device imaging using established departmental procedures and tools, including OS deployment and standard software installation.

* Assists with device configuration to align hardware with designated use cases, roles, or deployment profiles, under the direction of a Technical Specialist.

* Supports the staging, tagging, and physical preparation of new equipment for deployment.

* Assists with the delivery and physical setup of end-user hardware across Town and School facilities.

Asset & Inventory Management

* Assists with maintaining accurate records of IT assets, including data entry and physical inventory counts, under the direction of the Technical Resource Coordinator or the Experience Architect's designee.

* Supports the full lifecycle management of retired equipment, including organization, preparation for surplus, and e-waste processing.

Facilities & Infrastructure Support

* Performs routine cleaning and maintenance of printers, projectors, network equipment, and other devices as directed.

* Assists with cable management, equipment organization, and general upkeep of technology spaces and network closets.

* Ability to follow detailed instructions and established procedures with accuracy and consistency.

* Ability to interact professionally and constructively with Town and School staff at all levels.

* Ability to perform moderate physical tasks including lifting, carrying, and transporting equipment such as computers and peripherals.

* Valid driver's license and personal vehicle required; travel between Town and School facilities is an expected part of this role.

* Seasonal, part-time position. Hours will vary based on departmental need and project schedules.

* Work is primarily performed across Town and School facilities in Andover; travel between locations is required.

* May occasionally require working outside of standard hours based on project demands.

The Town of Andover is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply. The Town is committed to advancing its workforce culture of antiracism, diversity, equity, and inclusion.