IT Systems Administrator

Headquartered in North Andover, Massachusetts, RMS International (USA) is a toy manufacturer creating and marketing highly trending products that excite children around the world—delivering amazing experiences at affordable prices. Our goals are simple: use your imagination, be creative, and deliver unbelievable value.

We’re looking for a hands‑on IT Systems Administrator to support our U.S. office in partnership with our UK‑based IT team. This role is ideal for someone who enjoys a fast‑paced environment, takes ownership, and can balance day‑to‑day support with systems maintenance and improvement initiatives.

• Monitor and manage daily backup processes; troubleshoot and expedite issues
• Set up and maintain user accounts in Active Directory and Microsoft 365 (Exchange, licensing, permissions)
• Configure laptops/desktops, software, printers, and peripherals for new and existing employees
• Provide day‑to‑day technical support for hardware, software, and network issues
• Assist with maintenance and optimization of Microsoft and QNAP servers
• Manage and troubleshoot office printers and related systems
• Write and modify SQL queries to support reporting needs
• Partner with global IT to support infrastructure and system improvements

• 3–5+ years of experience in an IT support, systems administrator, or similar role
• Strong experience with Microsoft 365 (required) including Exchange and user administration
• Hands‑on experience with Active Directory and Windows Server environments
• Experience supporting both Windows and Mac OS environments
• Solid understanding of networking fundamentals and hardware troubleshooting
• Experience writing or modifying SQL queries

• Experience implementing or administering tools such as Salesforce, Click Up, or similar platforms
• Exposure to Microsoft Dynamics NAV (Navision)
• Experience with VMware or other virtualization tools
• Reporting experience with Power BI or Crystal Reports
• Experience supporting or improving internal systems/processes

• Strong problem‑solving skills and attention to detail
• A proactive, “get it done” mindset
• Ability to work independently while collaborating with a global team
• Someone who thrives in a fast‑moving, growing environment

• Mission-Driven Growth:Be part of our ambitious journey to become the leading value toy company globally, prioritizing creativity, innovation, and fun for all.
• Collaborative Environment:Engage in a high‑energy workplace where teamwork and cooperation thrive.
• Career Progression:Experience ongoing opportunities for advancement within our company.
• Comprehensive Benefits:Enjoy competitive benefits including paid time off, paid holidays, 401k matching, and comprehensive medical, dental, and vision insurance coverage.
• Annual Bonus
  
  Incentives:
  
  Receive annual bonus incentives tied to personal and company performance, recognizing your contributions to our shared success.

Job Type:Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Schedule: 8 hour shift