R89373 Advanced Service Integrations Engineer, TESSA; Andover

Responsibilities

• Act as a subject‑matter expert for advanced medical device integrations, supporting seamless integration of Smith+Neu systems into hospital IT environments including EHR, PACS, and Digital Operating Rooms.
• Provide escalated technical support for complex integration, configuration, interoperability, and performance issues across hardware and software solutions.
• Partner cross‑functionally with internal teams and external stakeholders to support installation, configuration, testing, and new product readiness for the Global Service organization.
• Troubleshoot data flow, communication errors, device failures, and configuration conflicts within clinical and IT infrastructures.
• Create and maintain high‑quality documentation, troubleshooting guides, and standardized integration protocols to support consistent service delivery.
• Communicate clearly with stakeholders including Sales, R&D, IT, Clinical teams, Operations, and external vendors to ensure alignment and timely resolution.
• Deliver training and knowledge sharing to internal teams and end users on integrated device best practices.
• Ensure all service and integration activities comply with regulatory, cybersecurity, and industry standards.
• Identify opportunities to improve service processes, tools, and integration capabilities to enhance customer experience and efficiency.

• 3 to 5 years of hands‑on experience supporting and integrating medical devices within healthcare or clinical environments.
• Strong working knowledge of medical integration standards such as HL7, DICOM, and IHE.
• Proven ability to troubleshoot complex hardware, software, and network‑related issues.
• Familiarity with healthcare IT infrastructure, system configurations, and cybersecurity principles.
• Excellent communication skills and the ability to translate technical concepts for diverse audiences.
• A Bachelor’s degree in Engineering, Healthcare IT, Information Technology, or equivalent experience.
• A calm, analytical, and customer‑focused mindset capable of prioritizing in a fast‑paced environment.
• Willingness to travel up to 10percent as required.

• Base salary range: $77,000–$116,000
  
  USD annually (actual pay based on factors such as experience, location, and internal equity).
• Competitive bonus and additional compensation structures.
• Health, dental, and vision coverage;
  Health Savings Account with employer contribution.
• 401(k) matching program and 401(k) Plus program.
• Tuition reimbursement and discounted stock purchase plan.
• Flexible personal and vacation time, paid holidays, flex holidays, and paid community service day.
• Parental leave, fertility and adoption assistance program.
• Hybrid work model for most professional roles, hands‑on, team‑customized training, mentorship, and discounts on fitness clubs and travel.

Smith+Neu provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.