Salesforce Administrator

Role Overview

Responsible for administration, support, configuration, and continuous improvement of Watts Global Salesforce platforms and modules.

• Lead Salesforce administration for Watts Global platforms and modules.
• Administer, configure, maintain, and continuously improve Salesforce environments.
• Manage users, roles, profiles, permission sets, queues, groups, and security.
• Design and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports.
• Support Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company.
• Partner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements.
• Participate in Salesforce architecture, solution design, and design review activities to ensure scalable, supportable enhancements.
• Perform hands‑on development (declarative automation and development) in partnership with internal and external teams.
• Support release management, testing, deployments, and issue resolution.
• Monitor platform health, data quality, adoption, and performance, and drive continuous improvement.
• Develop and maintain documentation, training materials, and standard operating procedures.
• Troubleshoot user issues, manage support requests, and coordinate with internal teams and external partners.
• Ensure platform changes align with governance, compliance, security, and data management standards.
• Stay current on Salesforce releases and best practices and recommend improvements that increase business value.
• Contribute to team success and support additional projects and responsibilities.
• Uphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities.
• Strong hands‑on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes.
• Ability to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing.
• Working knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities.
• Experience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders.
• Experience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions.
• Strong troubleshooting, analytical, communication, interpersonal, organizational, and problem‑solving skills, with the ability to manage multiple priorities.
• Understanding of platform governance, data quality, compliance, security, and system administration best practices.
• Ability to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre‑employment testing requirements.

• Salesforce Administrator certification or related Salesforce credentials.
• Experience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities.
• Experience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems.
• Experience working with offshore or third‑party support teams and creating user training, documentation, or support materials.

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as…