Service Delivery Manager Job Andover area,Massachusetts USA,IT/Tech

Service Delivery Manager

Andover, Massachusetts

Onsite

Contract

$35/hr - $40/hr

Start/End Dates: 8/10/2026 - 2/9/2027 Tax

Work Location:

USA
- Telecommuters Various, FL

Job Description

Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position. This is a Critical Path and high accountability role and demands a highly committed and dynamic individual. The primary areas of focus for this position are:

Customer Service Request Intake
Planning and preparation for core service execution teams
Ownership of all coordination for core service delivery
Work Order Creation and lifecycle management
Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
Direct support of our customers
Operational excellence and world class service delivery

Duties Include But Not Limited To:

Service Delivery Planning for all core service types
Service Agreements
Reactive work orders
Quoted Service
Relationship Development with execution/action teams
Coordination of internal and external teams and subcontractors in a rapid response business environment
Networking internally and externally

Qualifications:

Familiarity and a general understanding of the systems we support and the components within

Strong interpersonal skill including the ability to manage in highly charged situations internally and externally

Exceptional communication skills - verbal and written

Software/Skills

Strong Experience with Microsoft Office Virtual (PC Based) Call Systems (Genesys system preferred) Work Order Management Systems (Salesforce bFO/bFS Lightning preferred) Tableau (user level) Microsoft Dynamics (Preferred)

Requirements:

Commitment to excellent customer service

Best in class organizational skills

Ability to manage and prioritize multiple responsibilities simultaneously

Shape Expectations & Outcomes

Complete and accurate Customer Service Request Intake

Response time

Accuracy of work order creation

Prioritization

Material Ordering

Coordination of supplemental labor, subcontractors, outside service providers, etc.

Planning and Scheduling

Benefits:

Medical Insurance
- Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

Specialization:
Technical Support