Engineer, Managed Plus

Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses – and their internal customers – to achieve more through innovation, automation, and intelligent insights.

As an Engineer, Managed Plus at Presidio, you will be required to take end user support calls via phone, email, and walk‑up support for both MAC and Windows devices. Provide software break/fix support for all devices and applications. Perform on‑boarding and off‑boarding of users thorough completion including new image builds and re‑imaging current devices. Install, moves, adds and changes of existing devices as well as managing tickets through closure.

Support printers, AV equipment including Zoom, Teams and Slack. Familiarity with Wallboards, Intune deployments, JAMF MDM and Apple business manager.

This role will be situated in the Andover, MA upon starting and eventually reside in the Somerville, MA region within the next 6‑8 months of joining.

Shift associated with this role will be – Wednesday – Saturday 6 am‑4 pm ET (this will include a holiday if the shift falls on the workday).

• Experience in Computer configuration and repair
• 5-7 years' experience in end‑user support
• 5-7 years' experience with Incident Management and/or ticketing systems
• Experience using SMS (or equivalent) to manage systems and applications
• Experience with MS AD, Intune, JAMF MD and Apple Business Manager
• Experience with O365, AWS Azure, Okta or similar, above basic administration
• Experience with Power Shell
• Experience with Apple/Mac Hardware/Software

• Demonstrated superior training, interpersonal, and communication skills
• Ability to self‑manage and prioritize tasks
• Ability to learn new concepts and technologies
• Ability to lift PC, Servers and other types f heavy equipment
• Strong documentation and reporting skills

Joining Presidio means stepping into a culture of trailblazers – thinkers, builders, and collaborators – who push the boundaries of what's possible. With our expertise AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles ersity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades‑long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward‑thinking solutions that drive strategic outcomes for clients globally.

For more information visit

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our…